How We Care

At University Care our motto is “you care, we care, a helping hand to a better future”, everything that we do is geared towards providing a person centred service to meet the individual needs of each resident. University Care evidence this by resident meetings and individual menu planning. Healthcare action plans and my life booklets are encouraged for the residents to complete with staff to meet their preferred needs. In addition, talk times, activity schedules chosen by the resident showing clear budgeting and 1-1 support where needed, personal decor can be chosen by the resident as this can be seen when being at University Care. We also ensure that all activities within the home meet CQC regulations and standards.

University Care also provide a robust Quality Assurance system where we complete monthly home audits, yearly audits, financial audits and medications audits; to add we also send / give our annual surveys to residents, family, employees and stakeholders to gain feedback on various aspects on the home and their thoughts. Feedback is also gained from staff through supervision and appraisals.

University Care currently abide by all laws and have the relevant checks up to date which are reviewed by the home manager when required, to meet with the health and safety law. This will include health & safety checks along with fire checks and medication audits. There is an ongoing general workplace risk assessment, along with all electrical and gas tests which are certified. All staff have completed mandatory training or have a date to complete the training which is outstanding. All residents are risk assessed where needed in their day to day living for things such as living aids and activities.

All new employees have rigorous pre-employment checks to ensure that they meet the standards and are eligible to work for the company. All potential residents have pre-admission assessments to ensure compatibility.